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What is Triangle Coffee?

Triangle Coffee is a personalised, data driven subscription platform delivering the highest quality, locally roasted coffee.

What makes Triangle Coffee different?

We work with a specific set of roasters who provide some of the best coffee around. After each delivery we will ask you to rate the coffee, write down the flavours and if you want, leave a comment for us to go through. We take that data and do two things with it; We learn what you like and provide similar roasts for future deliveries, and we provide that data back to roasters anonymously to help them roast a better product for you.

How can I provide feedback on the coffee you've sent me?

In between each shipment we will send you a short survey. You can rate your coffee, take your own notes and provide us with any feedback you would like. You can always get in touch with us directly at [email protected] at any point.

I have an issue, or can't seem to find what I'm looking for.

Everything's pretty new around here, we're bound to have missed something - get in touch with us directly at [email protected].

How does the Triangle Coffee referral system work?

When you refer someone with your own referral code they will automatically get 50% off their first shipment and you'll get $2.00 off your own deliveries for as long as your referrals remain a subscriber to Triangle.

Do the referral discounts stack?

Yes. You will receive $2.00 for each active referal off your shipments, upto a maximum of 100% of the cost of your coffee.

Where can I find my referral code?

Your referral page is available on the dashboard. It should also included in the footer of the emails you receive from us.

Where do you source your Coffee?

We are currently working with some great roasters from inner Melbourne.

How long will it take to get my coffee?

We aim to get the beans to your door within 3 days of being roasted. At the moment we are noticing coffee from our HQ in Melbourne shipped on Tuesday is arriving on Thursday of the same week. We will send you notifications as the delivery status of your coffee changes, right through to delivery.

Can I pause my subscription?

Yes, you can pause your shipments via the dashboard.

Is it possible to pay for my coffee deliveries up front?

Yes. It’s possible to prepay for 3, 6 and 12 shipments upfront. We offer a discount on a per-shipment basis for prepayments. This discount will be visible during signup or when modifying your subscription in the dashboard. At the end of the prepaid period your subscription will be automatically renewed for the same period. We will notify you prior to this renewal in case you want make changes to your subscription. It’s important to note that making changes to your subscription after setting up a prepayment will potentially cause your prepayment to be renewed at the time of the change.

Is it possible to change the amount of shipments I have prepaid for?

Yes. Altering the number of prepayments will immedately renew your prepayment to the new number of shipments. If you have any unused shipments, the original value will be credited against the new prepayment.

Is it possible to make changes to my subscription if I have prepaid without having to renew the prepayment?

Yes. You are able to change your coffee roast and coffee grind preferences or pause your shipments without having an effect on your prepayment.

What attributes of my subscription am I able to change without having to renew my prepayment?

You are able to change your coffee roast and coffee grind preferences or pause your shipments without having an effect on your prepayment.

Is there a penality for altering my subscription if I have prepaid for shipments?

No, there’s no penalty for making changes to your subscription. Instead, the unused portion of your prepayment will be used as credit against your new prepayment or future shipments.

Where can I see how many shipments I have prepaid for?

Your prepayment preferences, remaining prepaid shipments, the next payment date and payment amount are all available on the dashboard.